Product Owner, Service Desk Automation & User Experience (UX)

Product Owner, Service Desk Automation & User Experience (UX)

Req ID: 48085

Job Location (Short): Apodaca, MEX | Queretaro, MEX | Reynosa, MEX

Employment Type: Full Time

Segment: Group Functions CFO

Job Category: Information Technology

Work Location Type: Hybrid

**The Impact You'll Make**

As our Product Owner – Service Desk Automation & User Experience (UX), you’ll lead the vision, strategy, and delivery of automation, AI-enabled capabilities, and employeefacing digital experiences that transform how our Global IT Service Desk operates. Your impact? You’ll improve speed to resolution, expand self-service adoption, enhance employee satisfaction, and reduce cost-to-serve through scalable, data-driven, and usercentric solutions. Acting as the bridge between business stakeholders, IT operations, UX teams, vendors, and development teams, you’ll ensure that automation and UX enhancements deliver measurable busine...