Product Quality - Business Analyst

What you’ll do


As we continue to drive growth on our owned brands and improvement on product quality, we have the need to expand our Product Quality team. Life in Canada Depends on Us is about the incredible impact as a team member at Canadian Tire has on the lives of Canadians. With the continuous focus on product quality over our five divisions; Living, Fixing, Automotive, Playing and Seasonal & Gardening, we enhance our customer experience and achieve our purpose to make the difference in the lives of our customers.


You will have a vital role in the organization as you will champion consumer product quality expectations that meet or exceed our target market by analyzing product quality metrics, identify opportunities and trends and make recommendations and develop workplans that will drive focused results and improve customer product experience and satisfaction. You will:
+ Analyze customer return, defect rate and online rating metrics along with a...