Product Solutions Manager at Suger

Become a key player at Suger as a Product Solutions Manager, facilitating communication between customers and engineering teams. Your role will ensure smooth problem resolution in our hybrid work model.
Suger is seeking a Product Solutions Manager to act as the bridge between our clients and the product development team. You will engage daily with customers, software engineers, and product managers, translating customer issues into actionable insights for technical resolutions. Your ability to grasp complex technical products will be essential in contributing to customer success.
Key Responsibilities:
• Communicate effectively with customers to identify issues
• Collaborate with engineering teams for technical problem solving
• Translate customer pain points into actionable tasks
• Liaise with product teams to align on customer needs
• Ensure customer satisfaction through timely resolution
Requirements:
• Strong understanding of technical products
• Excell...