Product Specialist

CAE is a high‑technology industry leader in digital immersion, providing innovative solutions that help make the world a safer place. Our Flight Services division delivers advanced software solutions to more than 150 airline customers globally.

In this role, you will:

+ Act as Second Level Support for global customers within the Flight Services organization, specifically supporting Crew Manager product solutions.

+ Analyze, replicate, and resolve medium to highly complex issues across application, environment, database, and network layers in a high‑availability environment using advanced diagnostic tools.

+ Provide support for both front‑end and back‑end applications, and recommend best‑practice approaches for system usage and maintenance.

+ Liaise with cross‑functional teams—Development, Product, Account Teams—to ensure proper prioritization and resolution of service requests and maintenance issues.

+ Serve as primary problem‑resol...