Product Specialist

Job Description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Government Mandated Benefits

13th Month Pay, Paid Holidays

Others

Company Social Events, Office Parties

Responsibilities

• Work under the Sales Director to align product direction with customer requirements
• Learn in-depth knowledge of GPS tracking devices, accessories and software (web & mobile apps), including features and benefits
• Conduct product testing, calibration, configuration, and evaluation to ensure new features meet quality standards prior to deployment or implementation
• Use various configuration tools provided by the company
• Propose product enhancements based on customer feedback
• Handle complex customer issues escalated from support team and conduct root cause analysis and resolution if applicable
• Do manual testing (e.g., regression testing) and create manual test cases for produc...