Product Specialist - User Champion | German Speaking

Cpl

Permanent Dublin, County Dublin Business Operations Specialists

Posted:

February 28, 2026

Location:

Dublin, County Dublin, Ireland

Job Description

A fast-growing SaaS company is expanding its Customer Experience function and building a brand-new team in Dublin. As a Product Specialist – User Champion, you’ll be at the heart of the customer journey, supporting EMEA users and ensuring they get maximum value from the platform through outstanding service and clear, empathetic communication.
What You’ll Do
Develop deep product expertise and support customers via email and live chat
Diagnose and resolve software issues, including handling escalated queries
Communicate effectively with both technical and non-technical users
Advise customers on marketing, sales, and e-commerce setup best practices
Create and maintain documentation while contributing to improved support processes
Leverage AI tools to optimise workflows and increase efficiency
What You Bring
Fluency in both English and German
1+ years’ experience i...
                

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Job Overview

Job Type: Permanent

Location: Dublin, Ireland

Posted: February 28, 2026

Deadline: April 09, 2026