Product Specialist - User Champion | German Speaking

Cpl
Permanent Dublin, County Dublin Business Operations Specialists
Posted:
February 28, 2026
Location:
Dublin, County Dublin, Ireland

Job Description

A fast-growing SaaS company is expanding its Customer Experience function and building a brand-new team in Dublin. As a Product Specialist – User Champion, you’ll be at the heart of the customer journey, supporting EMEA users and ensuring they get maximum value from the platform through outstanding service and clear, empathetic communication.

What You’ll Do

  • Develop deep product expertise and support customers via email and live chat
  • Diagnose and resolve software issues, including handling escalated queries
  • Communicate effectively with both technical and non-technical users
  • Advise customers on marketing, sales, and e-commerce setup best practices
  • Create and maintain documentation while contributing to improved support processes
  • Leverage AI tools to optimise workflows and increase efficiency
  • What You Bring

  • Fluency in both English and German
  • 1+ years’ experience i...
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    Job Overview

    Job Type: Permanent
    Location: Dublin, Ireland
    Posted: February 28, 2026
    Deadline: April 09, 2026