Product Strategy and Customer Management Lead

The Banca Product Strategy & Customer Management Lead is responsible for driving end-to-end product strategy and holistic customer base management to deliver sustainable growth, profitability, and strong customer outcomes within the Bancassurance channel.

This role serves as the strategic owner of the banca product suite and total customer portfolio, spanning acquisition, activation, engagement, and retention. The incumbent is accountable for balancing commercial performance, customer value, and partner bank priorities, ensuring products and customer strategies effectively support sales growth, portfolio health, and long-term value creation.

Working closely with internal stakeholders and bank partners, the role focuses on optimizing product offerings across the customer lifecycle, from new customer acquisition to in-force management. This includes driving product innovation, enhancing customer propositions, and delivering targeted customer and partner initiativ...