Product Success Manager, Financial Reporting

As a Product Success Manager - Financial Reporting & GRC, you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our solutions in financial reporting and GRC.

What You'll Do

• Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting

• Analyze customer renewal likelihood and help manage risks to mitigate churn

• Interpret customer satisfaction metrics and develop strategies to improve them

• Define new product insights and metrics that drive organizational decisions

• Represent Customer Success within Product Development to ensure new features...