Product Success Specialist, Virtual Agents (Beasley)

Ready to be a Titan?

Ready to help shape the future of AI in the trades? ServiceTitan's AI Specialist is a high‑impact, customer‑facing role at the center of our Virtual Agents product.

Position Overview

The AI Specialist will guide customers from signed contracts to full activation and continued value delivery. This role is not passive account management – it involves deep product knowledge, data analysis, and strong customer relationships to manage the full post‑sale journey: activation, configuration, adoption, and optimization for Voice Agent.

Responsibilities

• Own the end‑to‑end onboarding experience for new Virtual Agent customers, leading them from onboarding through optimization and active usage.
• Run product demonstrations tailored to each customer’s business, using their own data and workflows to show concrete value.
• Drive continued, high‑quality usage of Virtual Agents across your book of business, tracking ...