Product support agent (durban) x2

Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

Provide telephonic service existing clients. Handle after Installation product support related queries (Tom Tom, Empower, Skygistics and Skytrax related queries) Liaise with internal / external clients, branches, consultants, as well as fitment departments Capture, maintain and update customer and vehicle details Communicate with the Cancellation department when receiving cancellation request from the clients General office administration (Pull reports, Investigation, Roaming and Login/reset passwords) Provide feedback to the internal and external customers Creating, allocate and follow up on service requests Handle internal and external complaints on Telephonically and emails Any other related tasks or duties assigned by the Supervisor / Line Manager Adherence/Comply to schedules as determined o...