Product Support Analyst at CMiC

Deliver exceptional client support as a Product Support Analyst at CMiC, located on York University’s campus. Engage with customers to resolve software inquiries and analyze product issues for optimal solutions.
In this client-facing role, Product Support Analysts serve as the primary contact for customers experiencing software challenges. Key responsibilities include analyzing tickets, conducting web meetings to gather information, and collaborating with internal teams to resolve issues. A strong emphasis is placed on client service, analytical skills, and adapting to evolving software environments.
Key Responsibilities:
• Answer client queries and provide training on software issues
• Triage product issues based on severity and urgency
• Conduct web meetings for information gathering and assistance
• Test and document software issues for technical teams
• Collaborate with team members in project meetings
Requirements:
• College/University Degree
• Profic...