Product Support Analyst II

This role supports a front-end application critical to coverage and eligibility verification, configuration management, and automation within the revenue cycle. You'll work deeply with business rules and real-time eligibility (RTE) — where your decisions directly impact denials, clients, and patients. You'll collaborate cross-functionally with product, engineering, operations, denials, payer services, patient access, and offshore teams.

**Responsibilities:**

+ Read, interpret, and act on automated RTE responses tied to coverage and authorization outcomes
+ Perform root-cause analysis on coverage, eligibility, and business rule issues through resolution
+ Manage business rule configuration, understanding downstream impact on denials and patients
+ Collaborate across product, engineering, operations, coverage/eligibility, payer services, PMT, FCC, and tech deployment
+ Support current book of business and new client implementations
+ Write user stories wi...