Job Description
Product Support Analyst II
Company:** CSG Systems, Inc.
Job Summary
As a Product Support Analyst II at CSG Systems, Inc., you will play a crucial role in providing advanced technical support and ensuring customer satisfaction for our billing and related products. You will act as a key liaison between our customers and internal teams, resolving complex issues and contributing to the overall success of our product offerings.
Job Responsibilities
* Provide advanced-level technical support to external customers regarding billing and other CSG product functionalities.
* Analyze and resolve complex customer inquiries and technical issues, utilizing strong problem-solving skills and a thorough understanding of our systems.
* Communicate effectively with customers through various channels (phone, email, chat) to explain technical concepts, provide updates, and manage expectations.
* Collaborate with internal teams (e.g., engineering, ...
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