Product Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is seeking a dedicated and customer-focused **Product Support Analyst** to join our Global Service Solutions team in Manila. In this role, you will provide second-level technical support for our travel technology products, ensuring our clients receive world-class service and seamless travel program management. This is a 24/7 operational role that offers necessary training and mentorship to develop your technical support capabilities.

**What You´ll Do**

**Case Management & Technical Support**

+ Provide second-level product support for OBT and EA, performing thorough issue triage, troubleshooting, and resolution ownership with complete case research before escalation
+ ...