Product Support Assistant

Role Description:

A Product Support Assistant provides technical and customer support for a company's products or services. They assist users with troubleshooting, resolving issues, and ensuring a smooth customer experience while supporting the product team with feedback and documentation.

Typical Responsibilities:

• Respond to customer inquiries via email, chat, or phone regarding product usage
• Troubleshoot and resolve product-related issues
• Escalate complex issues to senior support staff or technical teams
• Document customer issues, resolutions, and product feedback
• Assist in creating user guides, FAQs, and support materials
• Collaborate with product and development teams to improve product functionality
• Track support metrics and help optimize support processes

Key Skills:

• Strong communication and interpersonal skills
• Problem-solving and analytical abilities
• Basi...