Product Support Business Analyst

Description

• Provide Maintenance & Engineering (M&E) application support throughout the organization
• Respect and handle IT processes : all request and incident via Service Now process and change request / project via DevOps
• Maintain, support and develop the Maintenance and Repair Overhaul (MRO) software computerized maintenance system
• Managing user access to the MRO software
• Provide M&E division users with adequate training and support on the application landscape (Boeing applications)
• Testing during application upgrade and bug fixing
• Creation of user-oriented (user guide) and IT level 1 support-oriented documentation (service desk)
• Liaise with other teams of the IT Department to agree on requirements, levels of service and performance
• Manage interfaces between MRO and other applications landscape.

ESSENTIAL REQUIREMENTS FOR THE POSITION

• Degree in a relevant field (e.g. c...