Product support engineer | bangalore (hybrid) | 2–4 years experience

We're looking for a Product Support Engineer to join our growing team! If you're passionate about solving technical problems, enjoy working with customers, and have experience supporting cloud-hosted Saa S products, we'd love to hear from you.

Location

Bangalore (Hybrid) Work Schedule

24/7 Rotational Shifts Hybrid Work Model Experience2–4 years of relevant experience Key Responsibilities Provide technical support for cloud-hosted Saa S products. Troubleshoot and resolve customer issues with a strong focus on customer satisfaction. Perform incident triage, root cause analysis, and issue resolution. Collaborate with Engineering, Dev Ops, and Product teams to resolve complex technical issues. Follow established support processes, SLAs, and operational procedures. Monitor product health and proactively identify potential issues. Maintain clear and timely communication with customers throughout the support lifecycle. Required Skills Strong experience with Linux (ma...