Product Support Engineer | Bangalore (Hybrid) | 2–4 Years Experience

We're looking for a Product Support Engineer to join our growing team! If you're passionate about solving technical problems, enjoy working with customers, and have experience supporting cloud-hosted SaaS products, we'd love to hear from you. Location Bangalore (Hybrid) Work Schedule 24/7 Rotational Shifts Hybrid Work Model Experience 2–4 years of relevant experience Key Responsibilities Provide technical support for cloud-hosted SaaS products. Troubleshoot and resolve customer issues with a strong focus on customer satisfaction. Perform incident triage, root cause analysis, and issue resolution. Collaborate with Engineering, DevOps, and Product teams to resolve complex technical issues. Follow established support processes, SLAs, and operational procedures. Monitor product health and proactively identify potential issues. Maintain clear and timely communication with customers throughout the support lifecycle. Required Skills Strong experience with Linux (mandatory). Good understanding...