Product Support Engineer

The Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions. You’ll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.



You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications. As a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met.



This role supports customers through a variety of channels, including phone and Salesforce cases.



**In this role you will...**



+ Develop a strong understanding of Galaxy’s product suite and underlying technologies.

+ Provide phone and written support to customers, resolving technical and functional issues of varied complexity.

+ Diagnose and troubleshoot problems using tools such as developer consoles,...