Product Support Engineer

Amadeus Taguig, National Capital Region, Philippines

Product Support Engineer

Purpose of the Role: At Amadeus Hospitality, we envision a 5‑Star Operational Model aimed at delivering world‑class service within the hospitality industry. Our key aspirations include enhancing customer satisfaction, improving service delivery, and achieving cost‑effective operations to support anticipated growth.

In This Role You’ll:

• Analyse and correct problems received from Amadeus product users according to agreed service levels. Respond to customer requests for information concerning system functionalities, system status, downtime, procedures, installations, set‑up, error messages, and general services.
• Acknowledge, investigate and, when possible, recover incidents within service levels using knowledge solutions. Escalate incidents outside the scope of team competencies to 3rd‑level resolver groups within Amadeus or to external serv...