Product Support Engineer

Overview

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. Your role involves solving technical issues, providing stellar customer service on our security and identity products, and shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.

Location

Hoboken, NJ (Hybrid role – 2–3 days per week in the office)

Employment Type

Full time

Location Type

Hybrid

Department

Support

Compensation

• Estimated annual salary: CA$90,000 – CA$150,000
• Performance‑based bonuses, equity awards, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and more)

Duties and Responsibilities

• Troubleshoot technical and operational issues to maintain customer satisfaction at the h...