Product Support Engineer

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Position Overview

As a Product Support Engineer , you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. You play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions.

What you’ll do

• Serve as the primary contact for technical support requests from enterprise customers.
• Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform‑related problems.
• Triage and e...