Product Support Manager

Requirements

Must-haves

• 5+ years of software development experience in technical product support, solutions engineering, or related roles
• Experience leading or managing technical support teams
• Experience with SaaS platforms
• Experience with APIs, integrations, logs, and databases
• Proficiency with troubleshooting complex system behaviors across distributed environments
• Ability to collaborate closely with Product and Engineering teams on issue resolution and prioritization
• Ability to define and optimize support workflows, SLAs, and operational metrics
• Strong communication skills in both spoken and written English

Nice-to-haves

• Startup experience
• Bachelor's Degree in Computer Engineering, Computer Science, or equivalent

What you will work on

• Act as the escalation owner for complex, high-impact technical support issues
• Work hands-on with ...