Job Description
The Product Support Manager will be responsible for managing a world-class Technical Support team supporting all Cato offerings. This person will be passionate about leading a growing team of highly technical Support Engineers in addition to participating/leading strategic transformation projects. The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices, and methodologies to deliver unsurpassed service and support. They will report to the Director, Product Support APJ and will oversee the day-to-day operations of deployment, integration, and overall product support. They will work closely with various teams to understand and address customer concerns helping deliver an exceptional customer experience.
Responsibilities:
- Responsible for Team Management, including hiring, improving productivity, allocating and utilising resources efficient...
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