Product Support

**Job Summary**



As Mobile Tech Agent will attendance customers from different ranks support technical questions related to Mobile Google products process and guidelines. Will be responsible for opening and escalating cases. It will require the attendance in all channels support (Email and Phone).



**Responsibilities**



1+ Years of Customer Service Experience in a contact center setting requiring daily use of strong communication customer service relationship management and support skills.



Technologically savvy demonstrable aptitude in grasping knowledge of various aspects of Web performance Engineering



Capable enough to learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process



Structured thinking and problem solving skills



Strong communication customer service relationship ...