Product Support Specialist at Insignia Software

Become a key player in customer care at Insignia Software as a Product Support Specialist. This in-office role focuses on technical support and documentation for diverse clientele.
Located in Edmonton, this permanent position offers an opportunity for advancement to management. The successful candidate will leverage a strong background in technical support and project management to resolve issues while maintaining high standards. Candidates fluent in English and possessing leadership skills are highly desired.
Key Responsibilities:
• Resolve technical issues for customers promptly
• Review and escalate product support cases to developers
• Document all technical processes thoroughly
• Deliver effective technical training material
• Ensure quality control and bug testing for new releases
Requirements:
• Bachelor’s degree in IT or related field preferred
• 3-5 years of experience in software support
• Excellent technical writing and communication skills