Product Support Specialist (EMEA)

Role Overview

We are looking for a Product Support Specialist to join the Product team to oversee and manage all aspects of client service and ensure continuous support is provided to all Pulsar’s clients and stakeholders. A Product Support Specialist drives product quality and engagement by analyzing user issues at scale and championing their resolution. The ideal candidate will be able to immeasurably improve the product teams’ ability to resolve user issues. You must be product savvy, resourceful, patient and have exceptional customer service skills. It is a priority that every user interaction works in the way it was designed to, so you need to be passionate about solving user issues and queries in an efficient and authoritative way. Put simply, you must love helping people! Much of this role involves engaging with internal and external users, whether that be in Product, Sales, Customer Success, or Engineering, so aligning across multiple teams and managing many dif...