Product Support Specialist

Job Type: Contractor/Full-time
Location: Mexico Remote
Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
About the role
As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support.
You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction.
This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.
Responsibilities
Member of Tier 1 Support Group
Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
Collaborate with team members withi...