Product Support Specialist In Edmonton

Elevate your career as a Product Support Specialist with Finning in Edmonton, AB. This hybrid role emphasizes customer collaboration and data analytics to enhance mining equipment support solutions.

As a full‑time specialist, you will manage product support for mining accounts, ensuring excellent customer satisfaction and timely issue resolutions. Your expertise in Excel and data analysis will enable proactive component forecasting and trends identification, driving fleet productivity. Collaborate closely with customers and internal teams to strengthen Finning's market share in parts and service.

Key Responsibilities:

• Manage product support business and enhance customer satisfaction
• Ensure timely resolutions for customer issues and queries
• Analyze data for accurate forecasting of components and parts
• Develop customer quotes and proposals with internal marketing support
• Conduct monthly meetings and customer scheduling...