Product Support Specialist Life Sciences Toronto

Become a key player in customer success at PatSnap as a Product Support Specialist specializing in Life Sciences. In this hybrid role, engage directly with clients to resolve technical issues and enhance their understanding of our creative platform.

As a Product Support Specialist with PatSnap, you will be integral to our Product Support team. Collaborating closely with customers, you will address technical queries and help them fully leverage PatSnap’s Life Sciences products. This role requires solid problem‑solving skills and a passion for educating users on complex concepts in the Life Sciences domain.

Key Responsibilities

• Answer technical queries via our ticketing system (Zendesk)
• Create and manage technical learning documentation
• Develop technical documentation for Life Sciences platforms
• Champion product knowledge across PatSnap tools
• Collect and analyze customer feedback to inform product development