Product Support Specialist

About the Role

We're seeking experienced Product Support Specialist to provide email- and chat-based technical support for ecommerce merchants using Postscript. You'll help troubleshoot issues, guide customers through features, and ensure every interaction reflects our customer-first value.

The ideal candidate is a strong written communicator who can translate technical concepts into simple, actionable advice for non-technical users. This role reports into Postscript's U.S. Customer Experience organization and collaborates closely with Product, Engineering, and Account teams.

Key Responsibilities

• Deliver empathetic, accurate, and timely support via email and live chat during required coverage hours (6 AM – 5 PM Pacific / 9 AM – 8 PM Eastern; specific shift TBD).
• Troubleshoot technical issues within the Postscript platform (integrations, message delivery, account setup) and document findings clearly in Zendesk.
• Translate technical ex...