Product Support Specialist

Job Description

The successful candidate will manage the product development process using an agile framework. Working closely with cross‑functional teams, they will identify user needs and ensure the product meets customer expectations. The candidate should enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.

Responsibilities

• Ownership of 3rd party applications.
• Define requirements and write user stories.
• Support the business by prioritizing product backlog.
• Ensure the applications serve their intended purpose and deliver value to the business.
• Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners.
• Ensure appropriate security controls are in place to help mitigate and manage risks.
• Understand the scalability of each application and provide recommendations.
• Perform product de...