Product Support Specialist - Product Management

About The Team

As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating product‑related issues, and offering timely solutions. Your deep understanding of the platform's features, functionality, and user behavior will enable you to deliver exceptional support and contribute to enhancing the overall user experience.

Job Description

• User Assistance.
• Issue Investigation and Resolution.
• Product Expertise.
• User Feedback and Insights.
• Documentation and Reporting.
• Project Management.
• Quality Assurance.
• Understand the bug type and issue type in details for future identification.
• Familiarize with the ticket format and be able to identify if with enough information.
• Review and consult with seniors to understand the sys...