Product Support Specialist

The Product Support Specialist plays a vital role in ensuring customers have a seamless experience with a company's products. This position is responsible for providing technical assistance, troubleshooting issues, answering inquiries, and offering guidance on product usage.

Qualifications:

• At least 3 years of e-commerce experience (Shopee, Lazada)
• Experience in inbounding and out bounding of products
• Product listing

Role Description:

Product Support & Troubleshooting:

• Assist customers and users with product-related issues via phone, email, chat, or other communication channels.

Product Knowledge Management:

• Develop and maintain knowledge base articles, FAQs, and product documentation to assist users and internal teams.
• Continuously update and expand personal knowledge of the product and related technologies.
• Provide product training and onboarding to new users or custom...