Product Support Specialist

The Product Support Specialist plays a vital role in ensuring customers have a seamless experience with a companys products. This position is responsible for providing technical assistance, troubleshooting issues, answering inquiries, and offering guidance on product usage.
Qualifications
At least 3 years of e-commerce experience (Shopee and Lazada)
Inbounding and out bounding of products
Knows how to do product listing in the platform
Role Description
Product Support & Troubleshooting:
Assist customers and users with product-related issues via phone, email, chat, or other communication channels.
Product Knowledge Management
Develop and maintain knowledge base articles, FAQs, and product documentation to assist users and internal teams.
Continuously update and expand personal knowledge of the product and related technologies.
Provide product training and onboarding to new users or customers
Customer Communication & Relationship Building
Communicat...