Product Support Specialist, Tripit

**Bring out your best**
TripIt is SAP Concur’s consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead, so they can make the most out of all their trips. Our vision is to make every trip easier, for every frequent traveler.
**Job Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Customer Support Specialist. As a key member of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.
This role is based in Sao Leopoldo, Brazil, and requires on-site presence; it is not a remote position.
**Responsibilities**:
- Bug Troubleshooting: Identify and report bugs, collaborating with Product and Engineering for fixes and enhancements.
- Issue Resolution: Troubleshoot and resolve customer issues related to the TripIt, ensuring a high level of customer satisfaction....