Product Support Specialist

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

As a Product Support Specialist, you will provide fast and reliable support to merchants using our client’s payment solutions. This role is at the frontline of the merchant support experience, ensuring that technical and operational issues are resolved efficiently and professionally.

You will become a subject matter expert in the client’s products and payment processes, acting as a trusted partner for merchants seeking accurate information and timely assistance. Working closely with cross-functional teams, including Sales, Client Success, Operations, and Engineering, ...