Product Technical Support Analyst Lead

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

Job Summary:
The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform. The role involves managing daily production issues, monitoring batch processes, supporting client operations, and ensuring timely communication across internal and client teams.

What you will be doing:

• Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses.

• Perform issue triage, troubleshooting, log analysis, ...