Product Technical Support Engineer (0067 August 2025)

Roles & Responsibilities

Key Accountabilities:

• Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
• On-site hardware and software troubleshooting
• Work closely with the customer’s engineering team to provide technical consultation and on- and off-site support
• Advise customers/dealers for all warranty issues
• Conduct technical investigation and ensure prompt closure
• Review technical challenges and propose suitable technical solutions
• Liaise with factory central support team to address product support issues
• Provide technical training to dealers/customers
• Provide technical training to internal technical staff
• Any other ad-hoc duties as assigned by superior

Requirements

Education & Experience

• Degree in Electrical / Mechanical / Mechatronic Engineering, or
• Diploma in Eng...