Product Value Architect

Product Value Architect
The Product Value Architect is a new role we’re creating to make this work. You’ll be embedded in Customer Success but dedicated to a single Billtrust product line (Invoicing, Payments, Cash Application, Collections, Credit, or our AI-powered Platform). Your job is to figure out what “value” actually looks like for customers on your product, design the signals that tell us when they’re off track, and build the intervention playbooks that get them back on course. You’ll work directly with customers, alongside CSMs, and in close partnership with Product and Engineering. If you’ve ever wanted a role that’s equal parts technical, strategic, and customer-
facing, this is it.
What You'll Do
Design Value & Adoption Signals
You’ll own the value and adoption signals for your product. That means deciding which usage metrics, adoption milestones, and ROI indicators actually tell us whether a customer is getting what they paid for.
We already have ROI mode...