Production and Manufacturing Execution Process Specialist (MES 2nd Line Support)

**The position**

As a Process Specialist, you are responsible for supporting the MES Program, which delivers global standardized operations processes to ensure manufacturing competitiveness and GxP-compliance. The area of expertise for this position focuses on Business Processes for Manufacturing Execution using MES PAS-X from Körber.

In your role, you receive questions from Key Users via MES Incident portal and either answer them directly or forward the request to the next support level.

**Tasks & responsibilities**

As a **Process Specialist,** you are responsible for:

+ Being part of a global business application support team and acting as the first point of contact between users of the MES system and the global MES Process Manager or IT Subject Matter Experts.
+ Supporting internal users in the business, together with global Process Managers in the GBS PPM/P2E/ME team, by answering their questions to ensure production continuity.
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