Production & Client Success Specialist

You’ll own our day-to-day client management, invoicing, and project coordination. We need someone proactive while keeping our clients supported and happy.

You will be the bridge between our US clients and our production teams in the Philippines and California. You won’t just be following a checklist—you’ll have the autonomy to suggest improvements and own your work.

This is a Night Shift Role (US Time): You must be available to communicate with clients during their business hours (Pacific Standard Time). This requires discipline and commitment to a consistent schedule.

Client Communication & Relationship Management (45%)

• Conduct scheduled weekly/bi-weekly check-ins with all active clients via email, calls, and messaging
• Respond to all client inquiries within 24 hours (during US business hours)
• Coordinate project schedules and timelines with clients so they always know what’s happening
• Send friendly, professional status...