Production Field Service Manger

Production Field Services Manager

**Position Summary**
Leads, manages, and supports a team of production print service technicians. Responsible for the timely, cost‑effective, and high‑quality delivery of production print service to high‑end Ricoh accounts. Ensures a high level of customer satisfaction and achievement of service delivery, operational performance, and cost targets. Supports meeting Sales, Revenue, and Gross Profit goals for the U.S. Production Print organization.

**Note:** At least 75% of technicians reporting to the Production Services Manager should be production‑level technicians.

**Job Duties and Responsibilities**

+ Provide direction and support to a team of production print technicians to ensure timely, cost‑effective, and high‑quality service delivery.
+ Meet regularly with senior and executive‑level customer leadership to ensure the highest levels of customer satisfaction.
+ Organize resources, staffing, and work ass...