Production support analyst

Role Overview:
We are looking for a Fixed Income & Rates Technology Specialist to work at the heart of the trading floor, partnering closely with traders and business users to ensure the stability, performance, and continuous improvement of mission-critical trading platforms. This role combines Production Support, QA Testing, and L2 Engineering, offering strong exposure to Front Office environments and complex Fixed Income products. You will primarily support platforms during LATAM trading hours, while also contributing to testing, engineering, and platform enhancements outside peak support windows. What You'll Be Doing:
Production Support (Front Office Focus)
Provide hands-on support for Fixed Income trading activities, including Bonds, Swaps, and Inflation-linked instruments.
Act as the primary point of contact for traders and business users, owning incidents from triage to resolution.
Perform rapid impact analysis during live trading and drive effective workaro...