Production Support Analyst

We are seeking a detail-oriented and proactive Production Support Analyst to manage and follow up on incident tickets raised in our production environment. The primary focus of this role is to ensure that all incidents are tracked, escalated as needed, and resolved in a timely manner, while keeping stakeholders informed throughout the process. The ideal candidate will act as the central point of coordination for issue resolution.

Key Responsibilities

• Monitor and manage incoming production incident tickets across applications.
• Use monitoring tools and system alerts to proactively identify issues.
• Ensure all tickets are updated with the latest information and followed up regularly until resolution.
• Coordinate with teams (e.g., development, DevOps, QA) to facilitate root cause analysis and issue resolution.
• Escalate critical or high-severity incidents appropriately to ensure timely resolution.
• Maintain accurate and up-to-d...