Production Support Analyst QTS Fixed Income Toronto

We are hiring a Production Support Analyst for our QTS Fixed Income department in Toronto. This role is designed for a technical expert dedicated to enhancing service excellence on the trading floor.
In this full-time position, you will leverage your extensive IT experience (7+ years) and knowledge of capital markets to provide outstanding support. You will work closely with trading desks to manage incidents, ensure data-driven stability, and drive service improvements. If you have expertise in Linux, SQL, and a variety of scripting languages, this is the right opportunity for you.
Key Responsibilities:
• Deliver world-class support to Fixed Income desks
• Manage major incidents with effective resolution strategies
• Drive operational stability through metrics
• Facilitate incident review meetings and track resolutions
• Strengthen relationships between IT and trading teams
Requirements:
• 7+ years of IT experience with a capital markets background
• Knowl...