Production Support Developer

Overview

Production Support Developer role at FNZ. Great opportunity to join the application support team for the FNZ business. It involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.

Responsibilities

• Application Support – ensure that the application is maintained and working efficiently and against agreed service levels.
• Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
• Change Management – support guidance for testing and release process for production fixes.
• Project Handover – facilitate the transition between project support and production support for all change.
• Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
• Specific Role Responsibilities...