Production Support Engineer AML Technology Dept · Full-time · Intermediate

## Production Support EngineerColombia · Full-time · Intermediate#### About The PositionWe are seeking a highly skilled **Production Support Engineer** to join our team and provide technical support for Matrix's advanced risk management platform. This role involves ensuring system stability, resolving production issues, and delivering exceptional service to our clients in a mission-critical environment.**Key Responsibilities*** Provide Level 2/3 support for production environments, ensuring high availability and performance.* Troubleshoot and resolve complex technical issues related to application, infrastructure, and integrations.* Monitor system health, logs, and alerts to proactively identify and address potential problems.* Collaborate with Engineering, DevOps, and Customer Success teams to implement fixes and enhancements.* Manage incident response and root cause analysis for production outages.* Document solutions, create knowledge base articles, and contribute to continuous impr...