Production support engineer

Job Title: Salesforce Support & E-Commerce SRE (Hybrid Role)
Job Location - Hyderabad / Pune (Hybrid)
Job Summary : We are looking for a Salesforce Support & E-Commerce SRE professional to support our business-critical Salesforce and E-commerce platforms. This role focuses on production support, incident management, monitoring, and operational stability, with approximately 50% Salesforce Support and 50% E-commerce Site Reliability Engineering (SRE) responsibilities.
The ideal candidate has strong Salesforce functional and technical understanding, hands-on experience in production issue resolution, and exposure to SRE practices such as monitoring, root cause analysis, and system reliability.
Key Responsibilities- Salesforce Production Support (50%)
Provide L2/L3 production support for Salesforce applications
Troubleshoot and resolve Salesforce issues related to:
User access, profiles, roles, permissions
Data issues, validation rules, flows, and automation failure...