Production Support Engineer

Key Responsibilities

• Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders


• Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications


• Collaboration with other members of the Production Management team


• Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'


• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management


• Production systems monitoring, start of day (SOD) and end of day(EOD) checks


• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technol...